Refund policy

Return & Refund Policy

Last updated: July 2026

At HiveTee, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing your order.

Returns

We offer a 14-day return policy. If you are eligible for a return, you must notify us within 14 days of receiving your order (or, for orders shipped in multiple deliveries, within 14 days of receiving the last item).

After notifying us of your return request, you must send the item back within 14 days.

To be eligible for a return, your item must:

  • Be unworn and unused
  • Be in its original condition
  • Be returned with original packaging and tags (if applicable)
  • Include proof of purchase or your order confirmation

How to Start a Return

You can request a return by:

Please do not send your item back without contacting us first. Once your return request is approved, we'll provide detailed return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Print-on-Demand Products

All HiveTee products are made to order specifically for each customer.

Because of this, we do not accept returns or exchanges for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Change of mind
  • Buyer's remorse

Please review our size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect
  • Missing

please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If the issue is confirmed, we'll gladly arrange a replacement or issue a full refund at no additional cost.

Exchanges

Because every item is made to order, we do not offer direct exchanges.

If your return is approved, you may place a new order for the desired item after your refund has been processed.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for the cost of returning the item.

If the return is due to our mistake, we will cover the return shipping costs.

Refund of Original Shipping Charges

If you exercise your legal right to withdraw from a purchase under applicable law, we will refund the standard shipping cost paid for your order.

Additional charges for expedited or premium shipping services are not refundable.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect:

  • Personalized or custom-made products
  • Products made specifically to order
  • Gift cards
  • Sale or clearance items
  • Items that have been worn, washed, or damaged after delivery

If you have questions about whether a product can be returned, please contact us before placing your order.

Lost Packages

If your package appears to be lost during shipping, please contact us.

We'll work with the shipping carrier and our fulfillment partner to investigate the shipment and help resolve the issue.

European Union Customers

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason, except where an exemption under applicable law applies.

To exercise this right:

  1. Notify us within 14 days of delivery.
  2. Return the item within 14 days after notifying us.

Returned products must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Certain products, including personalized and custom-made items, may be exempt from the right of withdrawal where permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at achchatibiahmed07@gmail.com.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: achchatibiahmed07@gmail.com

We aim to respond to all inquiries within 1–2 business days.