Shipping policy

 

Shipping Policy

Last updated: July 2026

Thank you for shopping with HiveTee. Every item is made to order, allowing us to create high-quality products while reducing waste and overproduction.

Please read our shipping policy below.

Order Processing

All orders are processed after payment has been successfully received.

Because our products are printed on demand, production typically takes 2–5 business days before your order is shipped.

During holidays, product launches, or periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order has been shipped are:

United States

  • Standard Shipping: 3–7 business days

Canada

  • Standard Shipping: 5–10 business days

Europe

  • Standard Shipping: 5–10 business days

United Kingdom

  • Standard Shipping: 4–8 business days

Australia & New Zealand

  • Standard Shipping: 5–12 business days

International

  • Standard Shipping: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Destination
  • Product type
  • Quantity
  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number.

Tracking information may take up to 48 hours to become active after shipment.

Multiple Items

Some orders may arrive in separate packages.

Since we work with multiple production facilities, products ordered together may ship separately and arrive on different days.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

HiveTee is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at support@hivetee.com. We'll do our best to update your order before it enters production.

Lost or Delayed Packages

If your order appears delayed or lost during transit, please contact us.

We'll work with the shipping carrier and our fulfillment partner to investigate the shipment and help resolve the issue as quickly as possible.

Please note that delivery delays caused by weather conditions, customs inspections, or shipping carriers are outside our control.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll review your request and, if the issue is confirmed, arrange a replacement or refund at no additional cost.

Order Changes & Cancellations

Because every product is made to order, we begin processing orders quickly.

If you need to modify or cancel your order, please contact us as soon as possible.

Once production has started, we may no longer be able to make changes or cancel your order.

Contact Us

If you have any questions about shipping, please contact us:

HiveTee

Email: support@hivetee.com

We aim to respond to all customer inquiries within 1–2 business days.